You acknowledge that the Purchase Services offered by My Pets Perfect Paws integrate delivery (the 'Delivery Services') through the use of third party delivery company (the 'Delivery Service Provider').

In providing the Purchase Services, My Pets Perfect Paws may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Provider. You acknowledge and agree that My Pets Perfect Paws is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Provider in respect to providing the Delivery Service.

In the event that an item is lost or damaged in the course of the Delivery Services, My Pets Perfect Paws asks that you:

(a) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and

(b) contact us by sending an email to mypetsperfectpaws@gmail.com outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.

We utilize Australia Post 'E Post': All products bought are delivered through 'E Post' by Australia Post. 'E Post' utilizes a traceable consignment number that will certainly need a signature when obtaining the item. Products or items in supply will certainly be posted within a day of receiving an order. Standard postal times will certainly take place. Express 'E post' orders are offered for an extra cost