Returns Policies and Warranties

Returns Policy

1. All manufacturer’s warranty returns need to come with a copy of the authentic proof of purchase. Returning an item simply because you have made a decision not to utilize it or perhaps changed your mind is certainly not a justification for a refund.

2. You acknowledge and agree that you are liable for any postage, shipping costs and any fees associated with any refund request in pursuant to this clause. The value of the shipping (if included in the price) is NOT refundable should we accept a return for a refund. Returns of products that have been approved, any refund amount will have cost of the shipping deducted and a minimum restocking cost of 25% because it is already been used.

(a) will be about the cost of returning the product by the client for warranty - they pay postage too and from - and we advise they must track and insure it as we take now responsiblity ;

(b) next is the cost of the free post; and

(c) then there are details about a restocking fee may be applied to returns and swap overs (based on the condition of the returned item).

3. To guarantee a fast feedback, returns must come with a letter of explanation outlining the issues to be fixed.

4. Consumable items such as batteries, straps, cord, and so on are not covered by a manufacturer's warranty or money back guarantee. If the product is functioning appropriately, they are not refundable.

5. Returns will just be approved if:

You have actually checked out as well as complied with the directions and training, and also the item has actually been used based on the producer's guidelines.

You have actually adhered to as well as accepted the treatment for returning an item.

We have had the chance to aid with acquiring success with the device.

You have actually called us within 2 weeks of the acquisition of the item as well as adhered to the guidelines, training and proper use of the item.

6. Insurance coverage and also threat: The return of any kind of item goes to the risk of the buyer. We do decline obligation for bundles whilst en route. We advise that you take actions to make certain that the product is secured throughout shipping and also get any type of insurance policy you might really feel needed.

7. Returns address: Please get in touch with the telephone number on your initial billing for the returns address.

8. 14 Day Trial:  Should you find that the product you purchased is doing what it should be doing and is functioning correctly - but you are not getting the result, you can send it back for a full credit to trade up or swap over to another product more suited to the task. It is best to talk to us before deciding which product to swap to.

The cost of the return post will be the responsibility of the customer, all post should be sent back with some ability to be tracked and we recommend Insuring the product.

Free shipping does not apply to any purchases using the the 14 day trial offer.



1. My Pets Perfect Paws' Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').

2. Our basic guarantee does not cover damages to the items, over-use or misuse, the exhaustion of consumables such as batteries, bands, call probes, cord, and so on.

3. Every one of our items is covered by a Manufacturer’s Warranty, offered to the initial buyer. Please see the producer's handbook for their particular guarantee.

4. If an item is identified to be malfunctioning as a result of a factory's mistake within 15 days of the invoice of the item, we will certainly change it at no charge to the client with a new similar item.

5. Please note: The maker has the last word on exactly what they will certainly or will certainly not cover under service warranty.